CPP Escalations:
Detailed Description of Issue:
CTN (Temp if it is a Port):
Ported CTN (if it’s a port):
Sim Number:
First and Last Name:
Time and Date of when the issue began:
MSF:
Last Top Up Date:

If it’s a SMS/DATA/Calling issue add this as well:


Ticket Requirements for DATA/SMS/CALLING not working:

      •     Provide clear description of the issue and symptoms the customer is reporting

      •     Is the customer ported-in?

      •     Intercarrier number Carrier

      •     Is issue with both sending and receiving ?

      •     Do SMS and calls work ?

      •     When did the issue start ?

      •     Is issue with some numbers or all ?

      •     Does MMS with other chatr number(s) work fine ?

      •     Provide example with timestamps (date and time) and involved numbers


One Month Free Escalations
Dealership Name: (This is the dealership that you work for, not your name)
CTN:
BAN:
Cx Name:
MSF:
Date of activation:

P2P Escalations
Dealership Name:
Store Location:
Customer Name:
BAN:
CTN:
RSG Interaction ID:
Requesting Credit Amount:
SOC or Price Plan Code:
Details of The Issue: